Refund policy

Returns:
ALL RETURNS MUST HAVE TAGS ATTACHED AND BE UNWORN AND UNWASHED.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return or exchange, your item must be unused, unwashed and in the same condition that you received it with all tags attached. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
If the ZKBLK item/s was purchased from one of our retailers, please take the product back to the retailer for a return or exchange.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@zakkblack.com and send your item to: 23 Montreal Circuit, Craigieburn, Melbourne 3064, Australia.

Shipping
To return your product, you should mail your product to: 23 Montreal Circuit, Craigieburn, Melbourne 3064, Australia

The Buyer is responsible for all shipping costs for returning the item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.